Case Management - Service Description

Information and Referral

UCPAGI, through its Case Management Program, responds to telephone, e-mail, and other inquires with information about:

• the prevention, causes and treatment of cerebral palsy;
• services available to adults and children with cerebral palsy; and
• other Indiana public or private organizations concerned with the rights or providing services to people with cerebral palsy and other disabilities.

Information provided may include copies of documents from other sources, “Resource Memoranda” (Policy #411) prepared by the UCPAGI Case Manager, or summaries of referral information (“Information Referral Form” - Policy #416.01).

Each request for information or referral will be logged on an “Intake Form” (Policy #415.01) and entered into the agency database.

Case Management/Individual Advocacy

In addition to providing clients with readily available information and referral to the network of disability service providers, the Case Manager may also take on a more involved advocacy role in assisting the client in obtaining services not provided by UCPAGI. Such advocacy may include making phone calls, writing letters, submitting complaints or other action deemed necessary by the Case Manager with the consent of the client.

In the even that several requests are made for Case Management advocacy intervention relating to the same issue, the Case Manager shall complete a “Systems Advocacy Record Form” (Policy #412-01) and forward it and all pertinent information to the Executive Director for follow-up.

Non-identifying and collective demographic information about Case Management, Information and Referral, and Advocacy requests and disposition will be reported at least annually to the Board of Directors.

Related Outcome

People served by UCPAGI will have choice and control in selecting their personal goals and will have access to the services they require

Documents Available for Download:

1. Complaint Form
2. Consumer Survey